VISION

"To provide safe, reliable, efficient passenger and freight services; achieves goals for throughput and earning; enhance customer satisfaction by continous upgradation of infrastructure, increased reliability of assets, operational efficiency enhancement with impetus on training and upgradation of workforce".

DIVISIONAL STRATEGY

• Ensure customer satisfaction -

o By providing courteous and efficient service by imparting suitable training to front line staff.

o By improving ambience and providing modern facilities at stations.

o Bringing more trains under ISO 9001 certification.

• Generating revenue by organizing special marketing efforts and leasing of SLR's.
• Preventing leakage of revenue through system improvement & regular checks.
• Reduce expenditure through rational planning and close monitoring.
• Making persistent efforts to achieve 100% punctuality.
• Instill E - work culture among top line and bottom line managers by running regular and consistent training modules.
• Proactive and corporate planning for infrastructural growth.
• Staff motivation by ensuring effective grievance redressal machinery and cordial industrial relations.

SAFETY MANAGEMENT

• Enhancing safety standards through improvement in basic infrastructure by executing track renewal works, panel interlocking works, etc.
• Strive to achieve zero vacancy status for safety category posts.
• Developing comprehensive training and counseling packages for staff related with train operations.
• • Intensify inspections and intensive monitoring of safety staff by regular inspections.
• Implementing Disaster Management Plan.
• Increasing surveillance and implementing security plan.
• Increase in number of RRIs and panel interlocking.
• Aim at achieving Zero defect maintenance of Rolling Stock.